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Salesforce Service Cloud Certification Practice Exam Tests 2021

(3 customer reviews)

$39.99 $19.99

  • Contains 300 Questions
  • Total Practice Tests: 5
  • Taken exclusively from the previous real exams.
  • Last updated: Dec 31st.
  • 24/7 Chat & Email Support

The Salesforce Service Cloud certification is a credential developed for Salesforce professionals who have experience in implementing Service Cloud solutions on the Salesforce platform and are looking to verify their expertise. Working experience of the product is important for this certification in particular as it’s designed specifically for professionals with knowledge of implementation.

Key Facts:

The exam is made up of 60 multiple choice questions
105 minutes to complete
The passing score is 67%
The Salesforce Administrator credential is a prerequisite
Cost is USD $200 and the retake fee is is USD $100 if you are unsuccessful

This guide will explain everything you need to think about if you’re interested in becoming Service Cloud certified and the core topics of the exam.

In Service Cloud Consultant, there are 9 topics covered. The key areas of service cloud have the highest weightings such as case management, service console and designing an overall service cloud solution, so you need to focus on these areas to do well on the exam.



Service Cloud Solution Design


Case Management


Implementation Strategies


Service Console


Industry Knowledge


Interaction Channels


Knowledge Management


Contact Center Analytics


Integration and Data Management


3 reviews for Salesforce Service Cloud Certification Practice Exam Tests 2021

  1. Alberto Fruig

    Testing your knowledge against this many questions is very helpful. I’m glad I got this course. It covers a lot of content.
    However, there is definitely room for improvement, which is why I knocked a star. I felt there were a few cases where the questions and explanations could be clearer.

    I’d still recommend the course. Passed my exam.

  2. Manish Rana

    The practice questions were very helpful and gave me the confidence to appear for the certification which I cleared. I would recommend this course for anyone preparing for the exams to check their readiness before going for it.

  3. Brent DeGraaf

    These questions will really help to clear the exam. I took this exam bunch until I scored 80% in all tests. Please read the reasons for wrongs answers , that will help in your exam to clear. I service cloud certification recently. Thanks you!!

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