The Salesforce Service Cloud certification is a credential developed for Salesforce professionals who have experience in implementing Service Cloud solutions on the Salesforce platform and are looking to verify their expertise. Working experience of the product is important for this certification in particular as it’s designed specifically for professionals with knowledge of implementation.
Key Facts:
The exam is made up of 60 multiple choice questions
105 minutes to complete
The passing score is 67%
The Salesforce Administrator credential is a prerequisite
Cost is USD $200 and the retake fee is is USD $100 if you are unsuccessful
This guide will explain everything you need to think about if you’re interested in becoming Service Cloud certified and the core topics of the exam.
In Service Cloud Consultant, there are 9 topics covered. The key areas of service cloud have the highest weightings such as case management, service console and designing an overall service cloud solution, so you need to focus on these areas to do well on the exam.
|
Objective |
Weighting |
|---|---|
|
Service Cloud Solution Design |
16% |
|
Case Management |
15% |
|
Implementation Strategies |
15% |
|
Service Console |
15% |
|
Industry Knowledge |
10% |
|
Interaction Channels |
10% |
|
Knowledge Management |
9% |
|
Contact Center Analytics |
5% |
|
Integration and Data Management |
5% |
Manish Rana –
The practice questions were very helpful and gave me the confidence to appear for the certification which I cleared. I would recommend this course for anyone preparing for the exams to check their readiness before going for it.
Brent DeGraaf –
These questions will really help to clear the exam. I took this exam bunch until I scored 80% in all tests. Please read the reasons for wrongs answers , that will help in your exam to clear. I service cloud certification recently. Thanks you!!
Alberto Fruig –
Testing your knowledge against this many questions is very helpful. I’m glad I got this course. It covers a lot of content.
However, there is definitely room for improvement, which is why I knocked a star. I felt there were a few cases where the questions and explanations could be clearer.
I’d still recommend the course. Passed my exam.
Carlo de Monte –
I could clear the certification because of this course. This is so far a best practice course I could found on Salesforce service cloud
Explanations also give great idea about what the question ask for.
I can see the hard work of course creator on each elaboration.
Thank you. I passed.
Nilutpal Hazarika –
Passed! These tests are awesome. Really coverd most questions on the exam. You also provided very good explanation to the answers. Was very helpful to know the concepts more in detail. Highly recommend doing these test multiple times and understand the reasoning. Thank you.
Ross Fitzgerald –
I got scores above 90% here and succeed on my exam, im quite exceptical of skillcertpro courses but this exams are amazing, waiting for more content of you guys!
Lutfi Saadeh –
This is good for candidates trying the Salesforce Service Cloud exam. Helps you gain confidence and become familiar with the pattern of questions. Detailed explanations help you understand the concepts in depth, as far as this certification is concerned. Passed!