ServiceNow Admin (CSA) Yokohama Exam Questions (Certified System Administrator) 2023
- We are offering 1001 latest real ServiceNow Admin (CSA) Exam Questions 2025 for practice, which will help you to score higher in your exam.
- Aim for above 85% or above in our mock exams before giving the main exam.Â
- Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
- Master Cheat Sheet was prepared by instructors which contain personal notes of them for all exam objectives. Carefully written to help you all understand the topics easily.
- It is recommended to use the Master Cheat Sheet just before 2-3 days of the main exam to cram the important notes.
We at SkillCertPro provide you with 800 ServiceNow Admin (CSA) Yokohama Exam Questions 2025 for you to successfully prepare and clear the exam on the first attempt.
- Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.
The ServiceNow Certified System Administrator (CSA) for the Yokohama release is the foundational certification that validates a professional’s skills and essential knowledge to maintain, implement, and configure the ServiceNow system. This version of the exam is updated to reflect the new features and functionalities introduced in the Yokohama release, with a particular emphasis on enhancements to the user experience, automation, and security.
New Features and Functionality in the Yokohama Release
The Yokohama release brings several new features that are relevant for system administrators and will be covered on the CSA exam. It’s recommended to have knowledge of the following:
- Platform & User Experience:
- Unified Navigation and Workspaces: The Yokohama release continues the move towards a unified and enhanced user experience. The exam will likely include questions on the latest changes to navigation, dashboards, and the “Next Experience” user interface, and how to configure them for different users.
- Data Management Console: A new tool for administrators to centrally monitor and manage data storage, usage, and compliance. This console provides real-time insights and the ability to set automated policies for archiving or deleting outdated data, which is a critical skill for maintaining instance health.
- Query Builder: The updated Query Builder offers a more intuitive, drag-and-drop interface for creating complex reports and queries, making it easier for administrators to generate and analyze data without extensive scripting.
- Automation & Development:
- Flow Designer Enhancements: While the core concepts of Flow Designer remain, the Yokohama release introduces new features that administrators should be familiar with, such as the new Flow Debugger for troubleshooting and managing complex workflows.
- AI and Now Assist: The Yokohama release integrates AI more deeply into the platform. System administrators should understand the new capabilities of Now Assist, such as its ability to generate email reply recommendations or provide contextual help to users, which can improve overall productivity.
- Catalog Builder: The enhanced Catalog Builder simplifies the creation and editing of catalog items with a more visual, step-by-step interface. Administrators should know how to use this tool to manage and maintain the service catalog.
- Security & Administration:
- Multi-factor Authentication (MFA): MFA is now enforced by default for local logins in the Yokohama release. The exam will likely test an administrator’s knowledge on how to configure, modify, and manage MFA policies for different users or groups, as well as the ability to exempt certain users if necessary.
- Security Center: This feature provides administrators with a centralized view of an instance’s security posture, helping them to quickly identify and address security risks.
- Data Replication: New features related to Instance Data Replication (IDR) and data synchronization will be relevant for administrators managing multiple instances.
CSA Yokohama Exam Format
The CSA exam for the Yokohama release maintains its traditional format and structure.
- Exam Name: ServiceNow Certified System Administrator (CSA)
- Exam Price: ~$150 (USD)
- Duration: 90 minutes
- Number of Questions: 60 multiple-choice and multiple-select questions.
- Passing Score: Approximately 70%
- Prerequisites: Completion of the “ServiceNow Administration Fundamentals” on-demand course and the CSA Delta exam for the preceding release (e.g., Washington DC). It is also highly recommended to have 3 to 6 months of hands-on experience with a ServiceNow instance.
Key Topics and their Weightage:
The exam content is divided into learning domains, with specific weightings. The content is updated to include the new features of Yokohama. The following is a general outline of the exam domains and their approximate weightings:
- Platform Overview and Navigation (7%): Focuses on the ServiceNow platform, its capabilities, and the Next Experience unified navigation.
- Instance Configuration (11%): Covers installing applications, personalizing the instance, and understanding common user interfaces.
- Configuring Applications for Collaboration (20%): Includes working with lists, forms, tasks, notifications, and using the new features in dashboards and platform analytics.
- Self-Service & Automation (20%): This section covers Knowledge Management, Service Catalog, Flow Designer, and Virtual Agent, with a focus on new enhancements.
- Database Management and Platform Security (27%): The largest section, it tests knowledge of data schema, CMDB, CSDM, data import, and the new security features like MFA and the Security Center.
- Data Migration and Integration (15%): Covers UI Policies, Business Rules, system update sets, and scripting fundamentals
Checkout ServiceNow website for overview on this certification : https://www.servicenow.com/services/training-and-certification/certified-system.html
Refer SkillCertPro FAQ if you have any doubts : https://skillcertpro.com/faq/
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