ServiceNow CIS-DF Data Foundations Exam Practice Tests Total Questions: 475 – 8 Mock Exams
Practice Set 1
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Question 1 of 60
1. Question
Which two activities are part of ‘operationalizing’ the CMDB? (Select 2)
Correct
Operationalization means using CMDB data in processes and automation, not just documentation.
Incorrect
Operationalization means using CMDB data in processes and automation, not just documentation.
Unattempted
Operationalization means using CMDB data in processes and automation, not just documentation.
Question 2 of 60
2. Question
WhatÂ’s the first step to operationalize CMDB value across ITSM?
Correct
Making IPC processes use CI references drives adoption and measurable impact.
Incorrect
Making IPC processes use CI references drives adoption and measurable impact.
Unattempted
Making IPC processes use CI references drives adoption and measurable impact.
Question 3 of 60
3. Question
A spike in ‘Compliance’ violations on CMDB Health most likely indicates which two issues? (Select 2)
Correct
Compliance covers policy violations and cardinality constraints; missing fields are completeness.
Incorrect
Compliance covers policy violations and cardinality constraints; missing fields are completeness.
Unattempted
Compliance covers policy violations and cardinality constraints; missing fields are completeness.
Question 4 of 60
4. Question
Which Workspace feature helps triage class?specific data quality and tasks in one place?
Correct
CMDB Workspace centralizes health tiles, tasks, and actions across ingest/govern/insight pillars.
Incorrect
CMDB Workspace centralizes health tiles, tasks, and actions across ingest/govern/insight pillars.
Unattempted
CMDB Workspace centralizes health tiles, tasks, and actions across ingest/govern/insight pillars.
Question 5 of 60
5. Question
Which action best prevents ‘custom attribute sprawl’ over time?
Correct
A design review ensures attributes are few, useful, governed, and at the right inheritance level.
Incorrect
A design review ensures attributes are few, useful, governed, and at the right inheritance level.
Unattempted
A design review ensures attributes are few, useful, governed, and at the right inheritance level.
Question 6 of 60
6. Question
You find 12 custom classes added under ‘Server’ that mirror OOTB children. What do you do?
Correct
Use OOTB classes to maintain compatibility with products and reduce technical debt.
Incorrect
Use OOTB classes to maintain compatibility with products and reduce technical debt.
Unattempted
Use OOTB classes to maintain compatibility with products and reduce technical debt.
Question 7 of 60
7. Question
Which process ensures CI lifecycle transitions (e.g., from ‘Operational’ to ‘Retired’) are applied consistently?
Correct
Retirement policies automate and govern lifecycle changes consistently across classes.
Incorrect
Retirement policies automate and govern lifecycle changes consistently across classes.
Unattempted
Retirement policies automate and govern lifecycle changes consistently across classes.
Question 8 of 60
8. Question
Which two stakeholder groups should be permanent members of the CMDB CCB? (Select 2)
Correct
CCB needs decision?makers for model design and alignment to strategy; Tier?1/auditors are consumers not core decision?makers.
Incorrect
CCB needs decision?makers for model design and alignment to strategy; Tier?1/auditors are consumers not core decision?makers.
Unattempted
CCB needs decision?makers for model design and alignment to strategy; Tier?1/auditors are consumers not core decision?makers.
Question 9 of 60
9. Question
Which statement about asset vs CI lifecycle is correct?
Correct
A single hardware asset can back different CI instances as its operational role changes across time.
Incorrect
A single hardware asset can back different CI instances as its operational role changes across time.
Unattempted
A single hardware asset can back different CI instances as its operational role changes across time.
Question 10 of 60
10. Question
What does the ‘Coverage’ metric in CMDB Health primarily measure?
Correct
Coverage compares discovered/in?scope items vs. whatÂ’s in the CMDB.
Incorrect
Coverage compares discovered/in?scope items vs. whatÂ’s in the CMDB.
Unattempted
Coverage compares discovered/in?scope items vs. whatÂ’s in the CMDB.
Question 11 of 60
11. Question
How do you enforce that every Application Service has an owning group?
Correct
Use compliance policies and Data Manager to enforce and remediate ownership data.
Incorrect
Use compliance policies and Data Manager to enforce and remediate ownership data.
Unattempted
Use compliance policies and Data Manager to enforce and remediate ownership data.
Question 12 of 60
12. Question
Which two tools help visualize and validate relationship cardinality during governance? (Select 2)
Correct
Schema & dependency maps make relationships visible for validation; calendars/SLM donÂ’t.
Incorrect
Schema & dependency maps make relationships visible for validation; calendars/SLM donÂ’t.
Unattempted
Schema & dependency maps make relationships visible for validation; calendars/SLM donÂ’t.
Question 13 of 60
13. Question
You detect frequent accidental deletes from a source import. What guard should you add?
Correct
Quarantine and retire?then?delete patterns prevent data loss and enable review.
Incorrect
Quarantine and retire?then?delete patterns prevent data loss and enable review.
Unattempted
Quarantine and retire?then?delete patterns prevent data loss and enable review.
Question 14 of 60
14. Question
Which CMDB Health metric would flag unexpected values like ‘n/a’ in lifecycle fields?
Correct
Compliance validates value policies and formats beyond presence.
Incorrect
Compliance validates value policies and formats beyond presence.
Unattempted
Compliance validates value policies and formats beyond presence.
Question 15 of 60
15. Question
WhatÂ’s a pragmatic KPI to evidence CMDB value to execs?
Correct
Tie operational outcomes (failed changes) to health improvements to show value.
Incorrect
Tie operational outcomes (failed changes) to health improvements to show value.
Unattempted
Tie operational outcomes (failed changes) to health improvements to show value.
Question 16 of 60
16. Question
Which Data Manager policy type would you use to task owners to attest ‘Managed by group’ quarterly?
Correct
Certification policies schedule attestations of specific fields for assigned owners.
Incorrect
Certification policies schedule attestations of specific fields for assigned owners.
Unattempted
Certification policies schedule attestations of specific fields for assigned owners.
Question 17 of 60
17. Question
Which role should NOT typically be combined with CMDB Admin to preserve checks and balances?
Correct
Separating Admin and Process Owner roles helps governance and prevents conflicts.
Incorrect
Separating Admin and Process Owner roles helps governance and prevents conflicts.
Unattempted
Separating Admin and Process Owner roles helps governance and prevents conflicts.
Question 18 of 60
18. Question
What is the most reliable signal to retire a CI representing a cloud VM?
Correct
Use authoritative de?provision events/last?seen timestamps rather than indirect signals.
Incorrect
Use authoritative de?provision events/last?seen timestamps rather than indirect signals.
Unattempted
Use authoritative de?provision events/last?seen timestamps rather than indirect signals.
Question 19 of 60
19. Question
When configuring deduplication templates, what should you avoid?
Correct
Display names are mutable and ambiguous; prefer stable identifiers and combinations.
Incorrect
Display names are mutable and ambiguous; prefer stable identifiers and combinations.
Unattempted
Display names are mutable and ambiguous; prefer stable identifiers and combinations.
Question 20 of 60
20. Question
Which artifact best captures allowed classes, required attributes, and relationship rules for a given use case?
Correct
A design document governs class/attribute/relationship decisions and is the basis for health policies.
Incorrect
A design document governs class/attribute/relationship decisions and is the basis for health policies.
Unattempted
A design document governs class/attribute/relationship decisions and is the basis for health policies.
Question 21 of 60
21. Question
Which CMDB Health metric most directly measures data freshness?
Correct
Timeliness checks how recently CIs were updated/discovered vs. expectations.
Incorrect
Timeliness checks how recently CIs were updated/discovered vs. expectations.
Unattempted
Timeliness checks how recently CIs were updated/discovered vs. expectations.
Question 22 of 60
22. Question
You need to prevent non?standard values for ‘Operational status’. What’s the right control?
Correct
Constrain choices and enforce via compliance to prevent drift.
Incorrect
Constrain choices and enforce via compliance to prevent drift.
Unattempted
Constrain choices and enforce via compliance to prevent drift.
Question 23 of 60
23. Question
Which tool best supports building a complex query that returns servers with a path to their business services and owning groups?
Correct
Query Builder models graph queries over CIs and relationships, returning full sets and paths.
Incorrect
Query Builder models graph queries over CIs and relationships, returning full sets and paths.
Unattempted
Query Builder models graph queries over CIs and relationships, returning full sets and paths.
Question 24 of 60
24. Question
Unified Map is primarily used forÂ…
Correct
Unified Map/dependency views visualize relationships for impact and troubleshooting.
Incorrect
Unified Map/dependency views visualize relationships for impact and troubleshooting.
Unattempted
Unified Map/dependency views visualize relationships for impact and troubleshooting.
Question 25 of 60
25. Question
Which two outcomes rely on CMDB insight across products? (Select 2)
Correct
OM/Change and SAM leverage CMDB relationships and utilization data for outcomes.
Incorrect
OM/Change and SAM leverage CMDB relationships and utilization data for outcomes.
Unattempted
OM/Change and SAM leverage CMDB relationships and utilization data for outcomes.
Question 26 of 60
26. Question
Natural Language Query over CMDB Saved Queries enables what?
Correct
NLQ interprets plain English against saved queries for easier insights.
Incorrect
NLQ interprets plain English against saved queries for easier insights.
Unattempted
NLQ interprets plain English against saved queries for easier insights.
Question 27 of 60
27. Question
Which visualization would you use to explain the impact path from a failed database to user?facing services?
Correct
Dependency view maps upstream/downstream paths for impact analysis.
Incorrect
Dependency view maps upstream/downstream paths for impact analysis.
Unattempted
Dependency view maps upstream/downstream paths for impact analysis.
Question 28 of 60
28. Question
Which CMDB Foundation Dashboard value helps prioritize clean?up work?
Correct
Playbooks in the Foundations Dashboard provide step?by?step remediation tied to indicators.
Incorrect
Playbooks in the Foundations Dashboard provide step?by?step remediation tied to indicators.
Unattempted
Playbooks in the Foundations Dashboard provide step?by?step remediation tied to indicators.
Question 29 of 60
29. Question
Which two are valid ways to build out complex relationship paths in a query? (Select 2)
Correct
Graph queries control direction and types to capture full paths; text contains/Excel joins are not graph traversal.
Incorrect
Graph queries control direction and types to capture full paths; text contains/Excel joins are not graph traversal.
Unattempted
Graph queries control direction and types to capture full paths; text contains/Excel joins are not graph traversal.
Question 30 of 60
30. Question
Which report best demonstrates improved coverage over time?
Correct
Coverage is about discovered/expected vs. present; show time?series improvements.
Incorrect
Coverage is about discovered/expected vs. present; show time?series improvements.
Unattempted
Coverage is about discovered/expected vs. present; show time?series improvements.
Question 31 of 60
31. Question
Which scenario requires Service Graph Connector Central over raw import sets?
Correct
Store Service Graph Connectors deliver tested, IRE?aligned integrations for major systems like Intune/SCCM.
Incorrect
Store Service Graph Connectors deliver tested, IRE?aligned integrations for major systems like Intune/SCCM.
Unattempted
Store Service Graph Connectors deliver tested, IRE?aligned integrations for major systems like Intune/SCCM.
Question 32 of 60
32. Question
You need to represent Docker hosts and their Linux distribution details. Where should OS attributes live to maximize reuse across subclasses?
Correct
Put common attributes at the correct parent so children (e.g., Linux/Windows servers, Docker hosts) inherit without duplication.
Incorrect
Put common attributes at the correct parent so children (e.g., Linux/Windows servers, Docker hosts) inherit without duplication.
Unattempted
Put common attributes at the correct parent so children (e.g., Linux/Windows servers, Docker hosts) inherit without duplication.
Question 33 of 60
33. Question
Which IRE capability prevents duplicate CIs when importing from multiple authoritative sources?
Correct
Identification & Reconciliation Engine uses identifiers and precedence to merge multi?source data into a single trusted CI.
Incorrect
Identification & Reconciliation Engine uses identifiers and precedence to merge multi?source data into a single trusted CI.
Unattempted
Identification & Reconciliation Engine uses identifiers and precedence to merge multi?source data into a single trusted CI.
Question 34 of 60
34. Question
When should you configure a multi?source CMDB (CMDB 360) view for stakeholders?
Correct
CMDB 360/multi?source views expose provenance and quality, useful regardless of Discovery licensing.
Incorrect
CMDB 360/multi?source views expose provenance and quality, useful regardless of Discovery licensing.
Unattempted
CMDB 360/multi?source views expose provenance and quality, useful regardless of Discovery licensing.
Question 35 of 60
35. Question
What is the safest way to introduce a new relationship type needed by several classes?
Correct
Prefer standard relationship semantics; if missing, add one well?governed type used consistently across classes.
Incorrect
Prefer standard relationship semantics; if missing, add one well?governed type used consistently across classes.
Unattempted
Prefer standard relationship semantics; if missing, add one well?governed type used consistently across classes.
Question 36 of 60
36. Question
Where is the best place to store ‘Managed by group’ for servers?
Correct
Support/Managed?by groups are non?discoverable CMDB attributes referenced to foundational data for routing and reporting.
Incorrect
Support/Managed?by groups are non?discoverable CMDB attributes referenced to foundational data for routing and reporting.
Unattempted
Support/Managed?by groups are non?discoverable CMDB attributes referenced to foundational data for routing and reporting.
Question 37 of 60
37. Question
WhatÂ’s the principal class for a production Oracle database instance used by a payment app?
Correct
Applications (cmdb_ci_appl) represent deployed code instances (e.g., DB instances) used operationally in IPC.
Incorrect
Applications (cmdb_ci_appl) represent deployed code instances (e.g., DB instances) used operationally in IPC.
Unattempted
Applications (cmdb_ci_appl) represent deployed code instances (e.g., DB instances) used operationally in IPC.
Question 38 of 60
38. Question
You must reclassify 500 VMs from ‘Server’ to ‘Linux Server’. Which approach is most controlled?
Correct
CI Class Manager reclassification enforces constraints and preserves relationships/history safely.
Incorrect
CI Class Manager reclassification enforces constraints and preserves relationships/history safely.
Unattempted
CI Class Manager reclassification enforces constraints and preserves relationships/history safely.
Question 39 of 60
39. Question
Which statement about Business Application vs Application Service is correct?
Correct
Business Application is non?operational portfolio; Application Service is the logical deployed service instance used in IPC.
Incorrect
Business Application is non?operational portfolio; Application Service is the logical deployed service instance used in IPC.
Unattempted
Business Application is non?operational portfolio; Application Service is the logical deployed service instance used in IPC.
Question 40 of 60
40. Question
A schema map shows a child class with many added attributes that are identical to the parent. What is the likely anti?pattern?
Correct
Place attributes at the highest appropriate parent to leverage inheritance; avoid duplicating on children.
Incorrect
Place attributes at the highest appropriate parent to leverage inheritance; avoid duplicating on children.
Unattempted
Place attributes at the highest appropriate parent to leverage inheritance; avoid duplicating on children.
Question 41 of 60
41. Question
Which attribute set is most critical to define as ‘required’ for CMDB Health completeness on server CIs?
Correct
Completeness focuses on key non?discoverable operational attributes tied to routing and lifecycle.
Incorrect
Completeness focuses on key non?discoverable operational attributes tied to routing and lifecycle.
Unattempted
Completeness focuses on key non?discoverable operational attributes tied to routing and lifecycle.
Question 42 of 60
42. Question
Which ingestion method best suits a monthly HR location file that must create referenced locations before CIs load?
Correct
IH ETL supports sequencing, transformations, and creation of foundational references before CI loads.
Incorrect
IH ETL supports sequencing, transformations, and creation of foundational references before CI loads.
Unattempted
IH ETL supports sequencing, transformations, and creation of foundational references before CI loads.
Question 43 of 60
43. Question
What is the recommended sequence when merging SCCM and Discovery for computers?
Correct
Identifiers and precedence enable safe multi?source reconciliation instead of siloing sources.
Incorrect
Identifiers and precedence enable safe multi?source reconciliation instead of siloing sources.
Unattempted
Identifiers and precedence enable safe multi?source reconciliation instead of siloing sources.
Question 44 of 60
44. Question
Which two capabilities directly reduce duplicate CIs during ingestion? (Select 2)
Correct
Identifiers combine with IRE reconciliation to prevent duplicates; timing and load balancing do not resolve identity.
Incorrect
Identifiers combine with IRE reconciliation to prevent duplicates; timing and load balancing do not resolve identity.
Unattempted
Identifiers combine with IRE reconciliation to prevent duplicates; timing and load balancing do not resolve identity.
Question 45 of 60
45. Question
You must populate ‘Managed by group’ on 20k servers from a CSV. Which approach minimizes technical debt?
Correct
Govern non?discoverables through Data Manager/certification rather than unreliable automation or manual free?text.
Incorrect
Govern non?discoverables through Data Manager/certification rather than unreliable automation or manual free?text.
Unattempted
Govern non?discoverables through Data Manager/certification rather than unreliable automation or manual free?text.
Question 46 of 60
46. Question
In CI Class Manager, which action most directly reduces downstream technical debt when introducing a new CI specialization?
Correct
Extending OOTB classes preserves inheritance and upgradeability, reducing technical debt compared to parallel bases or ad?hoc custom fields.
Incorrect
Extending OOTB classes preserves inheritance and upgradeability, reducing technical debt compared to parallel bases or ad?hoc custom fields.
Unattempted
Extending OOTB classes preserves inheritance and upgradeability, reducing technical debt compared to parallel bases or ad?hoc custom fields.
Question 47 of 60
47. Question
You need to track SBOM/package data for application CIs. Which two ingestion patterns are aligned? (Select 2)
Correct
SG Connectors and Discovery patterns can populate software/package relationships; manual updates donÂ’t scale.
Incorrect
SG Connectors and Discovery patterns can populate software/package relationships; manual updates donÂ’t scale.
Unattempted
SG Connectors and Discovery patterns can populate software/package relationships; manual updates donÂ’t scale.
Question 48 of 60
48. Question
Tag?based Service Mapping is appropriate whenÂ…
Correct
Tag?based mapping leverages consistent cloud tags as seeds for service entry points and ownership.
Incorrect
Tag?based mapping leverages consistent cloud tags as seeds for service entry points and ownership.
Unattempted
Tag?based mapping leverages consistent cloud tags as seeds for service entry points and ownership.
Question 49 of 60
49. Question
Agent Client Collector (ACC) adds which ingestion advantage over agentless discovery?
Correct
ACC collects utilization and rich endpoint config not feasible agentlessly, enabling SAM/ops use cases.
Incorrect
ACC collects utilization and rich endpoint config not feasible agentlessly, enabling SAM/ops use cases.
Unattempted
ACC collects utilization and rich endpoint config not feasible agentlessly, enabling SAM/ops use cases.
Question 50 of 60
50. Question
WhatÂ’s the safest way to delete stale CIs from a source system via multi?source reconciliation?
Correct
Retirement policies govern end?of?life via controlled rules instead of blind deletes.
Incorrect
Retirement policies govern end?of?life via controlled rules instead of blind deletes.
Unattempted
Retirement policies govern end?of?life via controlled rules instead of blind deletes.
Question 51 of 60
51. Question
To connect discoverable and non?discoverable data reliably, which two are key? (Select 2)
Correct
Keys and foundational references enable deterministic joins between discovered and manual data.
Incorrect
Keys and foundational references enable deterministic joins between discovered and manual data.
Unattempted
Keys and foundational references enable deterministic joins between discovered and manual data.
Question 52 of 60
52. Question
Which import approach best prevents ‘class drift’ during bulk loads?
Correct
Validate and set class consistently in transforms to avoid unintended subclasses or base class pollution.
Incorrect
Validate and set class consistently in transforms to avoid unintended subclasses or base class pollution.
Unattempted
Validate and set class consistently in transforms to avoid unintended subclasses or base class pollution.
Question 53 of 60
53. Question
When should you prefer Import Sets + Transform Maps over IntegrationHub ETL?