ITIL® 4 Foundation training is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.
ITIL 4 Foundation Exam Details
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Format: 40 multiple-choice questions
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Duration: 60 minutes (75 minutes if English is not your native language)
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Passing Score: 65% (26 correct answers out of 40)
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Open/Closed Book: Closed book (no materials allowed)
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Prerequisites: None — anyone can take it
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Delivery Mode: Online proctored or in-person at authorized testing centers
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Languages Available: Multiple, including English, French, Spanish, German, and others
Exam Coverage
The ITIL 4 Foundation exam tests your understanding of:
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Key concepts of service management
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The Four Dimensions of Service Management
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The ITIL Service Value System (SVS)
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The Seven Guiding Principles of ITIL 4
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Overview of key management practices, including Change Enablement, Incident Management, Service Desk, and Problem Management
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The relationship between ITIL and modern frameworks like Agile, Lean, and DevOps
ITIL 4 Certification Levels
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Foundation – Entry-level, focuses on core concepts and terminology
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Managing Professional (MP) – Covers how to run successful IT-enabled services, teams, and workflows
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Strategic Leader (SL) – Focuses on aligning IT strategy with business goals
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Master – Highest level, demonstrating deep practical application of ITIL principles
Exam Tips
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Answer all questions — there is no negative marking.
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Practice mock tests to get familiar with the question style and timing.
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Focus on understanding concepts and relationships, not just definitions.
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Accredited training is recommended but not mandatory.
ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”
IT Infrastructure Library® – “IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”
Know more about the exam here : https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565
Bita Shahpouri Arani –
I passed the exam yesterday. I just can say, that this website was amzing. It helped me perfectly to pass the exam. I just suggest it to evey one.
Mikhail Karlo –
Questions in exam were about 70% from these practice tests. But, to be honest, this practice test is the only thing I used for preparation and it helped me ace the exam
Even though some questions might be different than what is provided here, this exam will prepare you to brave those questions comfortably.
Lucy Hufton –
Thank you for the practice test, the questions covers each and every topic in ITIL v4 Foundation certification. This is not a certification dump but should be considered as a source to deepen your knowledge. I could relate almost all the questions in certification exam to practice exam(few Questions were not exactly same but intent were same). I was able to score good as the explanations to practice questions were thorough and accurate. Thank you again. God bless
Carlos Felipe Felipe –
Those mock tests will give to you a good base, however, I strongly recommend studying the ITIL Book. I Passed on my exam within the limit of 65%
Cheers!
Joel Schwartz –
Passed! These tests are awesome. Really coverd most questions on the exam. You also provided very good explanation to the answers. Was very helpful to know the concepts more in detail. Highly recommend doing these test multiple times and understand the reasoning. Thank you.