ServiceNow CIS - CSM Exam Questions & Dumps 2024

ServiceNow CIS – CSM Exam Questions 2024

• We are offering 521 latest real ServiceNow CIS – CSM Exam Questions 2024  for practice, which will help you to score higher in your exam.
• Aim for above 85% or above in our mock exams before giving the main exam. 
• Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
• It is advisable to have working knowledge of the product if you wish to clear the exam

Knowledge on below topics is recommended when attempting ServiceNow CIS – CSM exam questions

Here’s a breakdown of the main domains and potential sub-topics:

1. Engagement Methodology and Project Planning (10%) [4]:

   • Understanding the Agile methodology in a ServiceNow context
   • Project lifecycle phases for CSM implementations
   • Defining project scope and requirements for CSM deployments

2. Customer Service Management System Setup and Configuration (50%) [4]:

   • Configuring core functionalities like Incident, Problem, Change, and Knowledge Management modules
   • Setting up Queues, Skills, and routing rules for efficient case assignment
   • Configuring Service Catalog items, workflows, and approvals
   • Understanding and utilizing Service Level Agreements (SLAs)

3. Customer Service Management Integration (15%) [4]:

   • Integrating CSM with other ServiceNow applications like CMDB
   • Understanding data integrations with external systems

4. CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics (25%) [4]:

   • Configuring the CSM Portal for self-service and customer interaction
   • Knowledge Management including article creation, categorization, and search functionality
   • Service Catalog configuration for user access and service request management
   • Setting up Communities for customer collaboration and knowledge sharing
   • Utilizing Performance Analytics dashboards and reports to measure CSM effectiveness

Exam Preparation Tips

To successfully conquer the CIS-CSM exam, consider these valuable strategies:

• Complete the ServiceNow Discovery Fundamentals Course: This official training, a prerequisite for the exam, provides a solid foundation in Discovery concepts and functionalities.
• Leverage Additional Resources: ServiceNow offers various resources like documentation and online communities to enhance your learning.
• Explore Practice Exams: We at Skillcertpro offer practice tests that mimic the actual exam format and content. These can help you identify knowledge gaps and refine your exam techniques (refer to previous conversation for an example).
• Hands-on Experience: If possible, gain practical experience working with ServiceNow CSM in a test environment. This hands-on approach solidifies your understanding and strengthens your problem-solving skills.