Microsoft Dynamics 365 (AB-210) Exam Questions 2026

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The AB-210 is a brand-new exam focused on Dynamics 365 Sales and AI. It effectively brings back a dedicated Dynamics 365 Sales certification after MB-210 was retired in late 2024 and the short-lived MB-280 attempted to merge Sales with Customer Insights.

The exam entered beta with training available in May 2026, with the live version expected in June 2026.

Passing Score: 700 or greater (out of 1000)

Target Audience for Microsoft Dynamics 365 (AB-210) Exam Questions 2026

As a candidate, you design and configure AI-enhanced sales solutions using Dynamics 365 Sales, Copilot in Dynamics 365 Sales, and agent capabilities to help sellers work more efficiently throughout the lead-to-cash process. You translate business requirements into practical seller workflows enhanced with conversational intelligence, predictive insights, guided automation, and secure data access.

You work closely with sales, operations, and IT stakeholders to ensure solutions align with revenue goals and process optimization.

Prerequisites

It is highly recommended that candidates complete training in intermediate-level Microsoft Power Platform configuration before taking this exam. Additionally, functional knowledge is required in: interpreting an organization’s sales processes and seller experience, building and extending model-driven apps, and building Power Automate cloud flows.

Exam Domains and Weightings

Domain Breakdown

1. Configure Dynamics 365 Sales core features for AI (15–20%) Covers evaluating prerequisites for deploying Sales, configuring mailboxes, business process flows, timeline, data import/export options, the Sales security model, and Microsoft 365 integrations including Teams, SharePoint, Outlook, and OneDrive. Also includes configuring products, product families, price lists, and currencies.

2. Optimize AI-driven sales (20–25%) Covers designing an AI-first sales strategy by augmenting seller workflows using Copilot and agents, designing the sales data model in Dataverse, configuring the Sales accelerator, conversational intelligence, predictive scoring, relationship intelligence, Copilot features like record summarization, forecasts, goals, and goal metrics

3. Qualify and prioritize leads by using AI (15–20%) Covers configuring the lead and opportunity experience, fine-tuning the predictive scoring model, and automating lead qualification using the Sales Qualification Agent — including evaluating Research-only mode versus Research and Engage mode, configuring and monitoring the agent.

4. Develop deals by using intelligent opportunity research (25–30%) This is the heaviest domain. Covers coordinating opportunity management with the Sales Close Agent, configuring opportunity products and pricing, the pipeline view, setting up the Sales Close Agent for both Research and Engage types, and using the Sales Research Agent to analyze sales performance via the research canvas.

5. Extend and enhance Sales (10–15%) Covers deploying the Sales mobile app, setting up Teams calling, configuring an SMS channel, and extending the platform using Power Automate flows, Power Apps components, and embedded Power BI reports.

Where AB-210 fits in the AB series

In Microsoft’s new AB series certification portfolio, AB-210 sits in the Dynamics 365 track for Sales AI consulting, alongside AB-250 for Contact Center AI engineering. Completing an associate-level cert like AB-210 makes you eligible for the expert-level AB-100 architect certification.

Study Resources (Official)

• Microsoft Learn study guide: learn.microsoft.com/credentials/certifications/resources/study-guides/ab-210
• Dynamics 365 Sales documentation: learn.microsoft.com/dynamics365/sales
• Exam sandbox to preview the environment: aka.ms/examdemo