ServiceNow CIS – FSM Exam Questions 2025
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he Certified Implementation Specialist – Field Service Management (CIS-FSM) exam validates your skills in implementing and configuring ServiceNow’s Field Service Management application. It is aimed at professionals who work on FSM deployment projects.
Exam Specifications
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Exam Name: Certified Implementation Specialist – Field Service Management (CIS-FSM)
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Number of Questions: 60
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Format: Multiple choice and multiple select
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Duration: 90 minutes
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Delivery: Online proctored or onsite
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Result: Pass / Fail (immediate)
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Retakes: Up to 3 additional attempts if failed
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Recertification: Not required
Prerequisites
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Around 6 months of experience with ServiceNow implementations or maintaining instances, preferably with Field Service.
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Participation in at least one FSM implementation project.
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Completion of the official Field Service Management Implementation training path.
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Strong understanding of ServiceNow platform fundamentals, configuration, data model, and integrations.
Exam Content Areas
| Domain | Focus Areas | Weight |
|---|---|---|
| FSM Fundamentals | Core concepts, personas, roles, lifecycle of work orders, scheduling, mobile app, agent tracking, dispatching | ~50% |
| Implementation Planning | Stakeholder alignment, readiness, planning best practices | ~5% |
| Implementing FSM Processes | Locations, assets, accounts, stockrooms, assignment rules, workforce management, scheduling, dispatcher workspace, preventive maintenance, inventory, rate types | ~38% |
| Related Processes | Agent feedback, targeted communications, contextual knowledge, mobile/offline setup | ~7% |
Preparation Tips
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Complete the FSM training courses – particularly the Fundamentals and Implementation classes.
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Practice hands-on – use a developer instance to configure work orders, dispatch logic, dynamic scheduling, and integrations.
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Review the official exam blueprint – understand the domain breakdowns and objectives.
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Practice questions – use mock exams to get familiar with scenario-based questions and exam timing.
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Leverage project experience – real-world FSM implementation exposure is the best preparation.
Check0ut our other ServiceNow Practice Tests : https://skillcertpro.com/product-category/servicenow/
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