Microsoft MB-910 Exam Questions 2024

Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions 2024

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It is recommended to have below knowledge when attempting the Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities

 describe how to target customers by using segments and subscription lists

 describe the lead generation and qualification process including lead scoring

 describe customer journeys

 describe event management features and capabilities

Describe related marketing apps

 describe the capabilities of LinkedIn Campaign Manager

 describe the capabilities of Dynamics 365 Customer Voice

 describe the capabilities of Dynamics 365 Customer Insights including audience insights

and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle

 describe leads and the process for qualifying leads

 describe the opportunity management process

 describe the quote lifecycle

 describe use cases for orders and invoices

 describe processes and tools used for forecasting sales

Describe related sales apps

 describe capabilities of Dynamics 365 Sales Insights

 describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components

 describe cases, queues, and entitlements

 describe Knowledge Management

 describe service-level agreements (SLAs)

Describe related customer service apps

 describe Omnichannel for Customer Service

 describe Connected Customer Service

 describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle

 describe the lifecycle of a work order including work order creation

 describe sources for work orders including cases, opportunities, IoT device sensor alerts,

and agreements

 describe capabilities for the Inspections feature

Describe scheduling capabilities

 describe resource management capabilities including skills, and proficiency models

 identify available Universal Resource Scheduling (URS) scheduling options including

Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for

technicians

 describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help

organizations become more efficient

Describe inventory and asset management capabilities

 describe inventory management transaction types

 describe customer asset management and preventive maintenance processes

 describe options for performing proactive customer asset maintenance by implementing

IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities

 describe project components including contracts, stages, assignments, and fixed price

versus time and material estimates versus retainer contracts

 identify views and reports that aid a project service company in making decisions

Describe project sales capabilities

 describe the process for converting leads into projects

 describe opportunity management and quote management for project-based and

product-based quotes

 describe use cases for project contracts

Describe project planning and resource management capabilities

 describe allocation methods, tasks, subtasks, and assignments

 describe time and expenses entry, and entry approvals

 describe resource skills and proficiency models

 identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and

Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features

 describe customers and activities

 describe the product catalog

 describe price lists, discounts, and currencies

 describe cases

 describe resources

Describe reporting capabilities

 describe built-in reporting capabilities including dashboards, charts, views, and Report

Wizard

 describe options for exporting data to Microsoft Excel

 describe options for analyzing data by using Power BI

Describe integration options

 describe Microsoft Teams integration capabilities

 describe use cases for integrating with Microsoft Excel and Microsoft Word

 describe options for managing documents by using SharePoint Online

 describe email integration capabilities