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Microsoft MB-910 Exam Questions 2021

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  • Contains 215 Questions
  • Total Mock Exams: 4
  • Taken exclusively from the previous real exams.
  • Last updated: Oct 24th
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Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions 2021

  • We are offering 215 latest real Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions for practice, which will help you to score higher in your exam.
  • Aim for above 85% or above in our mock exams before giving the main exam. 
  • Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
  • Weekly updates: We have a dedicated team updating our question bank on a regular basis, based on the feedback of students on what appeared on the actual exam, as well as through external benchmarking.

Microsoft provides exam learning paths that candidates can use for understanding the concepts in a step by step manner. For the MB-910 Exam, candidates will get an understanding and overview of Dynamics 365 areas. Moreover, they will be able to go through various modules provided in the learning path. The learning paths include:

  • Firstly, learning the Fundamentals of Microsoft Dynamics 365 Marketing
  • Secondly, learning the Fundamentals of Microsoft Dynamics 365 Sales
  • Thirdly, understanding the Fundamentals of Microsoft Dynamics 365 Customer Next, learning the Fundamentals of Microsoft Dynamics 365 Field Service
  • Lastly, the Fundamentals of Microsoft Dynamics 365 Project Operations
It is recommended to have below knowledge when attempting the Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities

 describe how to target customers by using segments and subscription lists

 describe the lead generation and qualification process including lead scoring

 describe customer journeys

 describe event management features and capabilities

Describe related marketing apps

 describe the capabilities of LinkedIn Campaign Manager

 describe the capabilities of Dynamics 365 Customer Voice

 describe the capabilities of Dynamics 365 Customer Insights including audience insights

and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle

 describe leads and the process for qualifying leads

 describe the opportunity management process

 describe the quote lifecycle

 describe use cases for orders and invoices

 describe processes and tools used for forecasting sales

Describe related sales apps

 describe capabilities of Dynamics 365 Sales Insights

 describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components

 describe cases, queues, and entitlements

 describe Knowledge Management

 describe service-level agreements (SLAs)

Describe related customer service apps

 describe Omnichannel for Customer Service

 describe Connected Customer Service

 describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle

 describe the lifecycle of a work order including work order creation

 describe sources for work orders including cases, opportunities, IoT device sensor alerts,

and agreements

 describe capabilities for the Inspections feature

Describe scheduling capabilities

 describe resource management capabilities including skills, and proficiency models

 identify available Universal Resource Scheduling (URS) scheduling options including

Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for

technicians

 describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help

organizations become more efficient

Describe inventory and asset management capabilities

 describe inventory management transaction types

 describe customer asset management and preventive maintenance processes

 describe options for performing proactive customer asset maintenance by implementing

IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities

 describe project components including contracts, stages, assignments, and fixed price

versus time and material estimates versus retainer contracts

 identify views and reports that aid a project service company in making decisions

Describe project sales capabilities

 describe the process for converting leads into projects

 describe opportunity management and quote management for project-based and

product-based quotes

 describe use cases for project contracts

Describe project planning and resource management capabilities

 describe allocation methods, tasks, subtasks, and assignments

 describe time and expenses entry, and entry approvals

 describe resource skills and proficiency models

 identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and

Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features

 describe customers and activities

 describe the product catalog

 describe price lists, discounts, and currencies

 describe cases

 describe resources

Describe reporting capabilities

 describe built-in reporting capabilities including dashboards, charts, views, and Report

Wizard

 describe options for exporting data to Microsoft Excel

 describe options for analyzing data by using Power BI

Describe integration options

 describe Microsoft Teams integration capabilities

 describe use cases for integrating with Microsoft Excel and Microsoft Word

 describe options for managing documents by using SharePoint Online

 describe email integration capabilities

Skills measured

  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)

Exam Format Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions

Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Exam Code: MB-910
Exam Duration: 150 mins
Exam Format: Multiple Choice and Multi-Response Questions
Exam Type: Power Platform
Number of Questions: 40-60 Questions
Eligibility/Pre-Requisite: NIL
Exam Fee: $165 USD
Exam Language: English
Pass Score: 700 (on a scale of 1-1000)

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Refer SkillCertPro FAQ if you have any doubts : https://skillcertpro.com/faq/

1 review for Microsoft MB-910 Exam Questions 2021

  1. Nelson Robinson

    Thank you for making this course! The coverage of content in your practice tests helped me pass the certification exam. I recommend retaking these practice tests until you pass them with a score of 85 or better, just as the exam creator advises. For me, that meant taking each of the 4 tests twice.

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