Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions 2023
- We are offering 215 latest real Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions for practice, which will help you to score higher in your exam.
- Aim for above 85% or above in our mock exams before giving the main exam.
- Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
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Microsoft provides exam learning paths that candidates can use for understanding the concepts in a step by step manner. For the MB-910 Exam, candidates will get an understanding and overview of Dynamics 365 areas. Moreover, they will be able to go through various modules provided in the learning path. The learning paths include:
- Firstly, learning the Fundamentals of Microsoft Dynamics 365 Marketing
- Secondly, learning the Fundamentals of Microsoft Dynamics 365 Sales
- Thirdly, understanding the Fundamentals of Microsoft Dynamics 365 Customer Next, learning the Fundamentals of Microsoft Dynamics 365 Field Service
- Lastly, the Fundamentals of Microsoft Dynamics 365 Project Operations
It is recommended to have below knowledge when attempting the Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions
Describe Dynamics 365 Marketing (10-15%)
Identify Dynamics 365 Marketing capabilities
describe how to target customers by using segments and subscription lists
describe the lead generation and qualification process including lead scoring
describe customer journeys
describe event management features and capabilities
Describe related marketing apps
describe the capabilities of LinkedIn Campaign Manager
describe the capabilities of Dynamics 365 Customer Voice
describe the capabilities of Dynamics 365 Customer Insights including audience insights
and experience insights
Describe Dynamics 365 Sales (15-20%)
Describe the Dynamics 365 Sales lifecycle
describe leads and the process for qualifying leads
describe the opportunity management process
describe the quote lifecycle
describe use cases for orders and invoices
describe processes and tools used for forecasting sales
Describe related sales apps
describe capabilities of Dynamics 365 Sales Insights
describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Customer Service components
describe cases, queues, and entitlements
describe Knowledge Management
describe service-level agreements (SLAs)
Describe related customer service apps
describe Omnichannel for Customer Service
describe Connected Customer Service
describe Customer Service Insights
Describe Dynamics 365 Field Service (15-20%)
Describe the work order lifecycle
describe the lifecycle of a work order including work order creation
describe sources for work orders including cases, opportunities, IoT device sensor alerts,
and agreements
describe capabilities for the Inspections feature
Describe scheduling capabilities
describe resource management capabilities including skills, and proficiency models
identify available Universal Resource Scheduling (URS) scheduling options including
Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for
technicians
describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help
organizations become more efficient
Describe inventory and asset management capabilities
describe inventory management transaction types
describe customer asset management and preventive maintenance processes
describe options for performing proactive customer asset maintenance by implementing
IoT
Describe Project Operations (15-20%)
Identify Project Operations capabilities
describe project components including contracts, stages, assignments, and fixed price
versus time and material estimates versus retainer contracts
identify views and reports that aid a project service company in making decisions
Describe project sales capabilities
describe the process for converting leads into projects
describe opportunity management and quote management for project-based and
product-based quotes
describe use cases for project contracts
Describe project planning and resource management capabilities
describe allocation methods, tasks, subtasks, and assignments
describe time and expenses entry, and entry approvals
describe resource skills and proficiency models
identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and
Schedule boards
Describe shared features (15-20%)
Identify common customer engagement features
describe customers and activities
describe the product catalog
describe price lists, discounts, and currencies
describe cases
describe resources
Describe reporting capabilities
describe built-in reporting capabilities including dashboards, charts, views, and Report
Wizard
describe options for exporting data to Microsoft Excel
describe options for analyzing data by using Power BI
Describe integration options
describe Microsoft Teams integration capabilities
describe use cases for integrating with Microsoft Excel and Microsoft Word
describe options for managing documents by using SharePoint Online
describe email integration capabilities
Skills measured
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
Exam Format Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions
Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Exam Code: MB-910
Exam Duration: 150 mins
Exam Format: Multiple Choice and Multi-Response Questions
Exam Type: Power Platform
Number of Questions: 40-60 Questions
Eligibility/Pre-Requisite: NIL
Exam Fee: $165 USD
Exam Language: English
Pass Score: 700 (on a scale of 1-1000)
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Refer SkillCertPro FAQ if you have any doubts : https://skillcertpro.com/faq/
Nelson Robinson –
Thank you for making this course! The coverage of content in your practice tests helped me pass the certification exam. I recommend retaking these practice tests until you pass them with a score of 85 or better, just as the exam creator advises. For me, that meant taking each of the 4 tests twice.
Rachana Cherian –
This is the best mock if you want to validate your skills before taking the exam. I happen to take my exam few hours ago and cleared it. The mocks from skillcertpro are the closest anyone could get to mimic the real exam scenarios.
Thanks Skillcertpro for the tremendous effort you guys put day in and out.
Cary Smart –
Good combination of questions hard and easy ones. Practice tests were very useful in preparation for the main exam. Also the explanation to the wrong answers and why an option is correct and why is it wrong is clearly explained. Thank you very much.
Ashwini imagaran –
Thanks a lot team. I was struggling to prepare for this exam with a short duration of time. Taking all the mocks really helped. I was confident with the concepts and also cleared the exam in 1st attempt.
Nancy Higgins –
I did a lap of all 6 exam papers twice in total, first time using google to find the answers and second time doing them without any help, where I was getting 85%-90% on each one. Took my exam this morning and passed with no issues. Would highly recommend!