Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions 2024
- We are offering 462 latest real Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions for practice, which will help you to score higher in your exam.
- Aim for above 85% or above in our mock exams before giving the main exam.
- Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
- Weekly updates: We have a dedicated team updating our question bank on a regular basis, based on the feedback of students on what appeared on the actual exam, as well as through external benchmarking.
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:
- Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.
- Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.
- Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.
- Schedule and complete work orders by using Dynamics 365 Field Service.
- Evaluate how Copilot can assist with each of these.
The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.
You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.
The MB-910 exam, or Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM), serves as a stepping stone for professionals seeking to validate their grasp of Dynamics 365’s customer engagement functionalities. By demonstrating your ability to translate this knowledge into practical solutions, you’ll be well on your way to boosting customer relationships within organizations.
It is recommended to have below knowledge when attempting the Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions
- Dynamics 365 Fundamentals and Value Proposition: Understand the core concepts of Customer Relationship Management (CRM) and the role of Microsoft Dynamics 365 in this domain.
- Dynamics 365 Sales:
- Lead Management: This includes capturing leads, qualifying them, and converting them into opportunities.
- Opportunity Management: This involves managing the sales pipeline, forecasting sales, and tracking progress towards closing deals.
- Dynamics 365 Customer Service: Grasp customer service concepts like creating and managing cases, exploring self-service options for customers and understanding the service level agreements (SLAs).
- Dynamics 365 Field Service: Equip yourself with knowledge of work order creation and management, scheduling service appointments for technicians and understanding the mobile capabilities that empower field personnel.
- Dynamics 365 Marketing: Understand how Dynamics 365 empowers marketing efforts through campaign creation, managing contacts, and lead nurturing strategies.
- Dynamics 365 Customer Insights: Be familiar with Dynamics 365 Customer Insights, a tool designed to gather customer data and generate valuable insights that drive informed business decisions.
Skills measured
- Describe Dynamics 365 Customer Insights
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Explore the core capabilities of customer engagement apps in Dynamics 365
Exam Format Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam Questions
Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Exam Code: MB-910
Exam Duration: 150 mins
Exam Format: Multiple Choice and Multi-Response Questions
Exam Type: Power Platform
Number of Questions: 40-60 Questions
Eligibility/Pre-Requisite: NIL
Exam Fee: $165 USD
Exam Language: English
Pass Score: 700 (on a scale of 1-1000)
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Refer SkillCertPro FAQ if you have any doubts : https://skillcertpro.com/faq/
Nancy Higgins –
I did a lap of all 6 exam papers twice in total, first time using google to find the answers and second time doing them without any help, where I was getting 85%-90% on each one. Took my exam this morning and passed with no issues. Would highly recommend!
Nelson Robinson –
Thank you for making this course! The coverage of content in your practice tests helped me pass the certification exam. I recommend retaking these practice tests until you pass them with a score of 85 or better, just as the exam creator advises. For me, that meant taking each of the 4 tests twice.
Rachana Cherian –
This is the best mock if you want to validate your skills before taking the exam. I happen to take my exam few hours ago and cleared it. The mocks from skillcertpro are the closest anyone could get to mimic the real exam scenarios.
Thanks Skillcertpro for the tremendous effort you guys put day in and out.
Cary Smart –
Good combination of questions hard and easy ones. Practice tests were very useful in preparation for the main exam. Also the explanation to the wrong answers and why an option is correct and why is it wrong is clearly explained. Thank you very much.
Ashwini imagaran –
Thanks a lot team. I was struggling to prepare for this exam with a short duration of time. Taking all the mocks really helped. I was confident with the concepts and also cleared the exam in 1st attempt.