ServiceNow CIS-HAM Exam Questions 2025

ServiceNow CIS-HAM Exam Questions 2025

• We are offering 167 latest real ServiceNow CIS-HAM Exam Questions 2025  for practice, which will help you to score higher in your exam.
• Aim for above 85% or above in our mock exams before giving the main exam. 
• Do review wrong & right answers and thoroughly go through explanations provided to each question which will help you understand the question.
• It is advisable to have working knowledge of the product if you wish to clear the exam

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam tests your ability to implement, configure, and manage the Hardware Asset Management (HAM) application in ServiceNow. Here are the key details about the CIS-HAM exam:

1. Exam Overview:

• Exam Title: Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Duration: 90 minutes
• Number of Questions: 45 multiple-choice questions
• Question Type: Multiple choice (single answer), multiple select (select more than one answer), and true/false questions
• Passing Score: Approximately 70% (specific passing scores may vary)
• Exam Format: Online or in-person at a testing center, proctored.

2. Prerequisites:

• Completion of the CIS-HAM Training: ServiceNow recommends completing the training course provided by them on Hardware Asset Management.
• Certified System Administrator (CSA): You must hold a current ServiceNow System Administrator certification before taking the CIS-HAM exam.
• Hands-on Experience: It’s advisable to have hands-on experience with ServiceNow’s HAM module to better understand the application.

3. Exam Topics:

The CIS-HAM exam focuses on several key areas, which include:

• HAM Fundamentals:
  • Introduction to Hardware Asset Management.
  • Overview of the HAM lifecycle.
  • Asset management basics and benefits.
• Data Model and CMDB:
  • Hardware assets vs. Configuration Items (CI).
  • Understanding asset classes and CMDB integration.
  • Managing asset data and lifecycle states.
• Asset Process Architecture:
  • Key HAM processes like asset requests, receiving, deploying, and retiring hardware assets.
  • Reconciliation, transfers, and disposal processes.
• Asset Automation:
  • Automation workflows in HAM.
  • Integration with procurement processes and vendor catalogs.
• Reporting and Dashboards:
  • Creating reports and dashboards to track asset utilization, inventory, and depreciation.
  • Managing asset audits and compliance reporting.
• Best Practices and Security:
  • Implementing best practices for hardware lifecycle management.
  • Governance and compliance in HAM.
  • Role-based access control for asset management.

4. Study Resources:

• ServiceNow Training: Enroll in the official CIS-HAM training through ServiceNow’s training portal.
• Documentation: Review the ServiceNow product documentation for Hardware Asset Management.
• Practice Exams: We Skillcertpro offer mock exams for additional preparation.
• Hands-on Practice: Make use of a ServiceNow demo instance or sandbox environment to practice HAM configurations.

5. How to Register:

You can register for the exam via the ServiceNow Certification Portal. The exam can be taken online with a proctor or at a Pearson VUE test center.

By mastering the above topics and having hands-on experience with ServiceNow HAM, you’ll be well-prepared to pass the CIS-HAM exam.

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