Salesforce Certified Agentforce Specialist Exam Questions 2025

Salesforce Certified Agentforce Specialist Exam Questions 2025

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​The Salesforce Certified Agentforce Specialist exam is designed for professionals aiming to validate their expertise in implementing and managing AI-driven agents within the Salesforce ecosystem. This certification emphasizes practical skills in configuring Agentforce tools, integrating with various Salesforce clouds, and applying prompt engineering techniques.​

Exam Overview

• Number of Questions: 60 multiple-choice questions, plus up to 5 unscored questions

• Time Limit: 105 minutes

• Passing Score: 73%

• Format: Proctored exam, available online or at authorized test centers

• Cost: First attempt is free through the end of 2025 under Salesforce’s AI for All initiative

• Retake Fee: $100

• Prerequisites: No mandatory prerequisites; however, holding certifications like Salesforce Certified Administrator or Platform App Builder is recommended

Exam Content

1. Prompt Engineering (30%)

• Use of Prompt Builder for business needs

• Managing and executing prompt templates

• Applying grounding techniques

• Understanding the lifecycle of prompt templates

2. Agentforce Core Concepts (30%)

• Functionality of AI agents and the reasoning engine

• Standard vs. custom topics/actions

• Agent adoption monitoring and performance optimization

• Configuring user security

• Agent testing and deployment processes

3. Agentforce Integration with Data Cloud (20%)

• Enhancing agent responses using the Agentforce Data Library

• Implementing retrievers for improved grounding

4. Agentforce in Service Cloud (10%)

• Developing agents to retrieve Knowledge articles

• Integrating with digital communication channels

• Applying generative AI features within Service Cloud

5. Agentforce in Sales Cloud (10%)

• Identifying generative AI features in Sales Cloud use cases

• Using Agentforce Sales Agents like SDR and Sales Coach

Recommended Experience

• At least 6 months of hands-on experience with Agentforce

• Familiarity with Salesforce Platform configuration

• Understanding of AI in Sales and Service applications

• Experience with prompt engineering and grounding

• Knowledge of configuring Agentforce Data Libraries

Know more about the exam here : https://trailhead.salesforce.com/en/credentials/agentforcespecialist

Practice Tests for other salesforce certifications : https://skillcertpro.com/product-category/salesforce/